Get Help with Resprite

For help with Resprite, including licenses, purchases, and drawing workflows, contact the team by email or use the community channels below. For a technical problem, include the details in the template so we can understand what happened.

Email: support@fengeon.com↗

Report a problem

Copy this template into your message and fill in what you know:

Device model and operating system version:
Resprite version/build and installation channel:
Expected behavior and what actually happened:
Steps to reproduce:
One project or all projects? Canvas size, layer count, and frame count:
Full error message, including any error number:

Attach a screenshot or short recording if it helps explain the problem. If you can share a project that reproduces it, send a separate copy and keep your original. Desktop and Android users can also include the diagnostic information below. If the app will not open, send the details you can collect without launching it.

Get diagnostic information

Desktop and Android: open Resprite's Help window, for example through Help → Support, then switch the category to Diagnostic Info. The information is generated when you open the page; use Generate to refresh it if needed, then Copy and paste it into your report. Older versions may call this category Debug Info.

iOS / iPadOS: there is no equivalent Diagnostic Info page in the Help window. Provide the device, app version, steps, and error details using the template above.

Community Channels

Join our real-time communities to exchange techniques, share feedback, and hear about upcoming releases. Discord and Steam are open globally; region-specific groups such as WeChat or QQ are listed on the Chinese support page.