Premium is missing. How do I restore my purchase?
Applies to: App Store and Google Play purchases. A purchase from one store does not unlock another store’s edition.
- Check the receipt to confirm the store and account used to buy Premium. If it was a subscription, check whether it is still active.
- On the device where Premium is missing, sign in to that same App Store or Google Play account.
- Open Resprite’s Premium screen and choose Restore Purchase. Stay online and complete any store sign-in prompt.
- If access does not return, try a different network and reopen Resprite. If an error appears, note its exact text.
If the problem continues, contact support with your device, Resprite version, purchase store, and error message. Do not purchase again just to troubleshoot a missing entitlement.